Terms and Conditions

Booking Conditions

These booking conditions (the “Booking Conditions”) are between the property owner / manager (“we”, “us” and “our”)
and the holidaymaker(s) who book our property (the “Property”). References to “you” or “yours” are references to the
person making the booking (“Booking) and all members of the holiday party.
Any Booking is subject to the conditions below. These Booking Conditions form the basis of your contract with us so
please read them carefully. Nothing in these Booking conditions affects your normal statutory rights.

1. Making your booking

To book the Property with us you should make the payment specified in the initial quote we email to you (the “Quote”).
If the Quote stipulates that you pay an initial deposit (the “Initial Deposit”) followed by a balance payment (the
“Balance”), you must make both payments within the time periods specified. If the Quote asks you to make a payment
in full, you must pay the full amount by the due date. If the Quote specifies that any damage deposit (the “Damage
Deposit”) and/or a cleaning or other fee(s) (“Other Fee(s)”)is payable, you must also make that/those payment(s) within
the time period specified.
Once the Initial Deposit or full payment has been received, you will receive an email confirming the Booking. The
contract between us will only be formed when you receive the payment confirmation email and is subject to these
Booking Conditions.
You should carefully check the details of your Booking before making a payment, as well as the confirmation email and is
subject to these Booking Conditions.
You should carefully check the details of your Booking before making a payment, as well as the confirmation email and
inform us immediately of any errors or omissions.

2. Paying for you booking

 Booking Confirmation Deposit: To confirm a Villa Booking the GUEST must make a Booking Deposit to The Divine C&D
Company Private Ltd within 5 working days of the Booking
Invoice issue date, either directly or through his travel AGENT. If the below booking deposit payments are not received
in time, The Divine C&D Company Private Ltd will void the booking request.
The following booking deposit amount must be received by The Divine C&D Company Private Ltd:
For rentals booking validation, the total rental amount (30%) must be paid as a Booking Deposit within the 5 days of the
booking invoice issued.
The Payment of the Booking Deposit constitutes the acceptance by the GUEST of these Booking Terms & Conditions.

Balance Payment: The GUEST must pay the remaining balance of the rental amount not less than 14 days before the
Arrival Date stated on the booking invoice.
Damage Deposit may be used for any repair and/or replacement of the Property, furnishings, fixtures and fittings that
are necessary after your stay. Any Cleaning Fee will be used to clean the Property, furnishings, fixtures and fittings
following your stay and is non-refundable. Any Other Fee(s) will be described in the Quote and are non-refundable.

3. If you cancel or amend your Booking

if you need to cancel or amend your Booking you must write to us or email us as soon as possible. A cancellation will not
take effect until we receive confirmation in writing or via email from you. The cancellation policy described in the
Booking Conditions applies to your booking.
Guests cancelling more than 2 weeks before the start of the holiday the booking deposit is non-refundable
Guest cancelling less than 2 weeks before the start of the holidays, 2 options will be proposed:

1°) 50% the balance payment paid will be refundable
2°) 12 months validation voucher will be issued with the Amount paid for a next booking date

4. If we cancel or amend your booking

 We would not expect to have to make any changes to your booking, but sometime problems occur and we do have to
make alterations or, very occasionally cancel bookings.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the
change to your Booking. If we cancel your Booking, we will refund you any fees you have already paid to us.
However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your
holiday (including, without limitation, fees for travel, entertainment, activities or insurance).

5. The Property

The rental Check-in time is 2:00 pm and Check-out time is 12:00 am. We try to accommodate the GUEST’s actual arrival
and departure times, subject to availability. A surcharge of 50% of the daily rate is applied for check-out from 12:00 am
until 6:00 pm and full one daily rate if check-out after 6:00 pm.
This surcharge will be included on the Booking Invoice. For a last minute late check-out request, if such a request can be
satisfied, the payment can be settled by cash at time of departure.
If you arrival will be delayed, you must contact the person whose details are given on the booking confirmation email
received once the confirmation deposit is payed, so that alternative arrangements can be made.
If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the
Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the Booking as having been
cancelled by you and we shall be under no obligation to refund you for fees already paid to us. See Cancellation Policy.
Breakfast service will be between 8.30 to 10.30, lunch from 12.00 to 2 pm and diner 7pm to 10.30 pm maximum.

5. The Property

The rental Check-in time is 2:00 pm and Check-out time is 12:00 am. We try to accommodate the GUEST’s actual arrival
and departure times, subject to availability. A surcharge of 50% of the daily rate is applied for check-out from 12:00 am
until 6:00 pm and full one daily rate if check-out after 6:00 pm.
This surcharge will be included on the Booking Invoice. For a last minute late check-out request, if such a request can be
satisfied, the payment can be settled by cash at time of departure.
If you arrival will be delayed, you must contact the person whose details are given on the booking confirmation email
received once the confirmation deposit is payed, so that alternative arrangements can be made.
If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the
Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the Booking as having been
cancelled by you and we shall be under no obligation to refund you for fees already paid to us. See Cancellation Policy.
Breakfast service will be between 8.30 to 10.30, lunch from 12.00 to 2 pm and diner 7pm to 10.30 pm maximum

6. Additional Expenses:

 The cost of electricity, water, cleaning and garden supplies are included in rental rates.
There are generally no additional costs, surcharges, taxes & service charges, staff salaries, or management fees above
the price indicated in the Booking Invoice unless otherwise stated in the Booking Invoice.
All villa rental rate inclusions are noted on the Booking Invoice.
Typically telephone, meals, laundry, conciergerie services, and other provisioning costs will be the GUEST’s
responsibility, as well damages could occur during the stay.

The staff at the Property may accommodate any reasonable requests to purchase food and drinks on the Guest’s behalf,
and this will be charged to the GUEST.
Chefs will require an advance payment for both grocery shopping and beverages, GUEST shall pay them directly.

7. Parties or special functions at the villa

If the GUEST is planning to hold a dinner party or special function exceeding the maximum number of guests indicated in
the Booking Invoice, please ask The Divine Private Limited Company for assistance since functions or parties require
special permission from the company management or the local community. Charges apply depending on size of
function, catering company and equipment required. For larger functions, extra costs may apply such as special permit
fees and extra staff hire. Please contact us for more details & special requirements.

8. Your obligations

You agree to comply with the regulations set out in any property manual provided to you and any other regulations
reasonably specified by us from time to time and ensure that they are observed by tall members of your party.
You agree to keep and leave the Property and the furnishings, including items such as kitchen equipment, crockery and
glasses clean and in good condition.
You agree not to cause any damage to walls, doors, windows, fittings, furniture, material or any other part of the
Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other
occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property.
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including
cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation
and repatriation coverage).
The number of people staying overnight at the villa may not exceed the number (adults and children) given at the time
of the booking confirmation, without prior confirmation by us.
You may not sublet the property.
You cannot change the makeup of the party during your stay in the Property, nor can you take your pet into the
Property unless it shown on your booking form or detailed in other correspondence and agreed with us in advance.
If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of the
circumstances as a cancellation of the Booking by you and we shall be under no obligation to refund you for fees already
paid to us in those circumstances. Any refund will be at our sole discretion.
You agree to allow us or any representative of ours access to the Property at any reasonable time during your stay for
the purpose of essential repair or in an emergency.

9. Damages, Losses

The GUEST is responsible for leaving the property in good order and in a clean condition. The GUEST further undertakes
to pay for any damage or losses incurred during occupation including items such as kitchen equipment, crockery and
glasses, furniture id........ The management company reserves the right to repossess the property if the GUEST or a
member of the GUEST s party has caused excessive damage or mess to the property.

10. Valuables and Security

Any GUEST valuables or property left or used at the Property are at the GUEST’s own risk.
The Divine C&D Private Limited Company doesn’t accept any responsibility for loss of or damage to GUEST property.
The GUEST is responsible for the Villa during the Rental Period, and must ensure that all windows and doors are locked
securely when not on the premises, even when security staff is provided.

Any act or omission by the GUEST, their party and/or visitors which may negate or prejudice the Villa’s insurance policy
and/or results in loss or damage is the GUEST’s responsibility.
The safety and behaviour of all any guests at the property are the sole responsibility of the lead guest who made the
booking for renting the property. In the interests of safety, due care should be taken at the villa at all times, especially
with children.
It is the responsibility of the lead guest to ensure that there is suitable adult supervision in the villa and around pools,
pavilions, villa’s garden and roads and when using all property facilities.

11. Insurance

It is a condition of booking that all members of your party are fully covered for travel to and in Sri Lanka, loss, theft and
damage of personal effects and for medical insurance, including emergency evacuation and repatriation, before arriving
in Sri Lanka.
By confirming a booking through the payment of the deposit or the full payment, you signify that you have arranged for
full insurance coverage of everyone in your party and in doing so absolve The Divine C&D Private Limited Company or its
subsidiaries or representatives of all and any liability whatsoever in this regard.

12. Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any
cause for complaint it is important that remedial action is taken as soon as possible.
It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult
(and sometimes impossible) to resolve difficulties properly unless we hare promptly notified.
Discussion of any criticisms with us whilst you are in residence at the Property will usually enable any shortcomings to be
rectified straightaway.
In particular, complaints of a transient nature (for example, regarding preparation of the Property) cannot possibly be
investigated unless registered whilst you are in residence.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end
of it.

13. Our liability

Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly
limited to the total fees you have paid for the Booking.
We shall not be liable for any losses which are not a foreseeable consequence of us breaking these Booking Conditions.
Losses are foreseeable where they could be contemplated by you and us at the time your Booking is confirmed by us.
Your Booking is made as a consumer for the purpose of a holiday and you acknowledge that we will not be liable for any
business losses howsoever suffered or incurred by you.
We shall not be liable to you for any personal injury or damage to or loss of personal property.
We will not be held responsible for any delay or cancellation of the booking as a result of war, threat of war, riot or civil
strife, strike, demonstration, threatened or actual terrorist activity, natural disaster, fire, action at an airport or port by
any government or public authority, technical problems relating to transport and airport regulations caused by technical,
mechanical or electrical breakdowns, or any technical, structural, electrical, plumbing or other problems or difficulties
with the villa which make it unsafe or unusable, or any other circumstances which amount to ‘force majeure’ or Acts of
God, or other events beyond the villa owner’s control.

14. Law

The contract between you and us is governed by the law of Sri Lanka and we both agree that any dispute, matter or
other issue which arises between us will be dealt with by the Courts of Sri Lanka


15. General

You may not transfer your Booking or any rights and responsibilities under these Booking Conditions to any other
person, without our prior written consent. If at any time any part of these Booking Conditions is held to be
unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the
remaining parts shall not in any way be affected by that omission.
These Booking Conditions, together with the Quote and our confirmation email, or the payment of the deposit or full
payment of the rental fee will constitute your agreement of all terms and conditions of rental as listed above.

                                       

                                                                 Guest Signature and date

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